Service Contract

This Service Contract is made and entered into on [DATE] by and between:

Mekongzon, a leading provider of bonded warehousing and logistics services, having its principal place of business at [ADDRESS] (hereinafter referred to as “Mekongzon”)

and

[CUSTOMER NAME], a [CUSTOMER TYPE] having its principal place of business at [CUSTOMER ADDRESS] (hereinafter referred to as “the Customer”).

WHEREAS, Mekongzon offers a range of secure and sustainable logistics solutions to businesses operating in the Mekong region and beyond.

WHEREAS, the Customer desires to avail of Mekongzon’s services to optimize its supply chain and distribution operations.

NOW, THEREFORE, in consideration of the mutual covenants and agreements hereinafter set forth, the parties hereby agree as follows:

1. Services Provided

Mekongzon shall provide the following services to the Customer:

  • Bonded warehousing and storage
  • Order fulfillment and distribution
  • Inventory management and control
  • Customs clearance and documentation
  • Value-added services (labeling, packaging, etc.)
  • Sustainable logistics solutions, including green transportation and energy-efficient facilities

2. Service Level Agreements

  • Mekongzon shall ensure the timely delivery of goods in perfect condition, with a target on-time delivery rate of 98%.
  • Mekongzon shall maintain the highest standards of security and compliance in its operations.
  • Mekongzon shall continuously explore and implement eco-friendly practices to reduce the environmental impact of its logistics services.

3. Fees and Payments

  • The Customer shall pay Mekongzon the agreed-upon fees for the services rendered, as outlined in the attached Schedule of Fees.
  • Payments shall be made within [PAYMENT TERMS] of the invoice date.
  • Mekongzon reserves the right to suspend services in the event of non-payment.

4. Term and Termination

  • This Contract shall be effective for a period of [CONTRACT DURATION] from the date of execution.
  • Either party may terminate this Contract with [NOTICE PERIOD] written notice, without cause.
  • Mekongzon may terminate this Contract immediately for a material breach of the terms by the Customer.

5. Confidentiality

  • Both parties shall maintain the confidentiality of all information exchanged during the course of this Contract.
  • Neither party shall disclose any confidential information to third parties without the prior written consent of the other party.

6. Limitation of Liability

  • Mekongzon’s liability for any loss or damage shall be limited to the value of the goods or the fees paid by the Customer, whichever is lower.
  • Mekongzon shall not be liable for any indirect, consequential, or punitive damages arising from the provision of its services.

7. Governing Law and Dispute Resolution

This Contract shall be governed by the laws of the [JURISDICTION].

Any disputes arising from this Contract shall be resolved through mediation or arbitration, as per the rules of the [DISPUTE RESOLUTION AUTHORITY].

IN WITNESS WHEREOF, the parties have executed this Service Contract on the date first written above.

MEKONGZON CO., LTD

By: _____________________________

Name: [NAME] Title: [TITLE]

[CUSTOMER NAME]

By: _____________________________

Name: [NAME] Title: [TITLE]